General Terms and Conditions – Grow Your Rock

1. Applicability: These Terms and Conditions apply to all coaching, mentoring, and consulting services (“coaching”) provided by Grow Your Rock (“the Coach”) to the client (“the Client”). By paying the invoice, signing a coaching agreement, or starting the sessions, the Client accepts these Terms and Conditions.
2. Services and Commitment: The Coach provides coaching as described in the offer, invoice, or coaching agreement. Coaching is a collaborative process and is not therapy, medical care, or legal/financial advice. The Client understands that results depend mainly on their own choices, actions, and follow‑up. The Coach promises to work with care and professionalism but does not guarantee specific outcomes.
3. Payment: Invoices are payable upon receipt, unless agreed otherwise in writing. Prices are in euros, and VAT is applied in accordance with Belgian and EU rules.
4. Confidentiality: The Coach may receive personal, professional, and business information from the Client. All such information is treated as confidential and will not be shared with others without the Client’s consent, except where the law requires it. This duty of confidentiality continues after the coaching relationship ends.
5. Intellectual Property: All materials, exercises, and frameworks shared by Grow Your Rock remain the intellectual property of the Coach or its partners. The Client may use these materials for their own learning and growth, but may not copy, share, sell, or use them for their own coaching or training business without written permission.
6. Liability: The Client remains responsible for their own decisions, actions, and results during and after coaching. The Coach is not responsible for indirect or consequential losses, such as lost income or business interruption. If the Coach is found liable for any reason, the liability is limited to the total fees (excluding VAT) paid by the Client for the specific service or package in question.
7. Data Protection (GDPR): The Coach processes personal data in line with the General Data Protection Regulation (GDPR) and Belgian privacy rules. Data is used only for delivering services, administrative purposes, and legal obligations. The Client may request access to their data, request corrections, or request deletion, where legally possible, by contacting the Coach. Personal data is not shared with third parties, except when required by law or with the Client’s clear consent.
8. Termination and Cooling‑Off: Either party may end the coaching agreement by written notice (including email). EU consumers who buy coaching at a distance (for example online) have 14 calendar days to cancel without giving a reason, as long as the coaching has not started. If the Client asks to start within this 14‑day period, they accept that once a session has been delivered, that part cannot be cancelled.

Governing Law and Jurisdiction: These Terms and Conditions are governed by Belgian law. The Coach and the Client will first try to resolve the issue amicably. If this is not possible, disputes will be brought before the courts of the judicial district of Antwerp.